Diamond Heating & AirTemp Alaska

Sep 2022, 50 year old cast iron boiler started acting up. Joe came out and provided me with quotes for a few different brands and in various configurations. I opted for high efficiency IBC unit. April 2023, called to make installation appointment and found the current price went down, not up! Even with current inflation! Utilized their interest-free financing through Wells Fargo. May 2023, Justin and Brandon replaced the boiler, hot water heater and garage heater with new units. The original quote was for 4 days and that's what it took, even though one of them was called away a couple times. They did a fantastic job. Happy with the quality of their workmanship and attention to detail. Very professional and easy to get along with. They answered all my questions, addressed any concerns. They also accommodated a couple extra request items during the installation. With IBC's 10-year Parts and Labor warranty and with Diamond Heating / Airtemp Alaska set to come out annually to do the inspection & servicing, I'm expecting this new system should run well and last for a very long time to come. I'd give them a 9.9. They'd get a 10 as soon as they add Ernie to their crew's "Our Team" website! 🙂 Here are some photos showing progress during the installation.

I called Diamond Heating in the first place because they are in the top 3 and had great reviews. I wanted quality work done,not necessarily the cheapest. Sam came out and went over everything I needed done. He was very nice and professional. Customer service. Is second to none. The team came out a few days later to install my new furnace and water heater. They were awesome as well. My new furnace is so quiet I thought it wasn't working. They also provided us with 3 space heaters to use while I was waiting for the new furnace. Going above and beyond. I have nothing but praise for these guys and how the company handles their customers. Highly recommend Diamond Heating. If I could give you more than 5 stars I would. Thank you so much to the entire team.

I needed a new water heater and dealt with four Diamond Heating employees, the person who came out to discuss the job and two technicians who did the installation. These three were top notch: polite, responsive, knowledgeable and fast. It was a pleasure dealing with all three. Plus the girl on the phone scheduling the job was good too—in the same way—, polite, concise and competent.

I had a 40+ year old boiler that was on its last legs. Sam, the consultant, was prompt to get ahold of me and give me the best options for replacement. Originally, due to the busy season, it was scheduled to be installed about a month out but they were able move it up to the following week due to a change. Chris and Mike T, the installers, did a very professional job, were thorough and efficient. The entire job was done in 2 days even with an unexpected roof vent replacement. I am very satisfied with their courtesy and professionalism. I highly recommend them.